What if you cannot find a family for me?
If we do not introduce the families your package promises, you get 100% of the amount back. No time limit, no small print.
Does the package price include the stay?
No. The package covers the personalised search, verification and support. The stay is paid directly to the family, usually month by month.
What is added to the price of the stay?
A service fee depending on your package: Spark +19%, Match +10% and Bond +5% on the monthly price the family sets.
What if I start with Spark and then want Match?
The €49 from Spark is fully deducted from the price of Match or Bond, with no deadline. You lose nothing by trying.
How does the process work?
1. You book your free 15-min call. 2. We choose the package together. 3. We hand-pick verified families that fit you. 4. You talk to them and confirm your stay.
Can you register me on the padrón?
Each family states whether they are willing to register you (empadronamiento, the town-hall registration). If you need it, we prioritise willing families; the paperwork itself is done by you with the family.
What if the family is not a fit?
Write to us and we help. Match includes 1 free family change and Bond includes changes throughout your stay.
How long does the process take?
It depends on the city and your criteria. On the call we give you an honest estimate for your specific case.
